Shipping policy

Last updated: 15th of May 2026

1. Shipping Areas

We currently ship to:

  • United Arab Emirates (UAE)

  • Selected international destinations

Available countries and shipping options will be shown at checkout based on your delivery address.

2. Processing Time

  • Orders are usually processed within 1–2 business days after payment is confirmed.

  • Orders placed on weekends or public holidays will be processed on the next business day.

If there is any unexpected delay (for example, stock issues or address problems), we will contact you using the details provided at checkout.

3. Shipping Fees

3.1. Domestic Shipping (Within UAE)

  • Orders below 200 AED
    → Flat shipping fee of 17 AED

  • Orders of 200 AED and above
    → Free shipping within the UAE

Shipping charges (if applicable) will be clearly displayed at checkout before you confirm your order.

3.2. International Shipping

  • International orders 
    → Flat shipping fee of 65 AED

All prices are charged in AED. Depending on your country and currency, your bank or payment provider may apply additional conversion fees.

4. Delivery Times

4.1. Within UAE

Once your order has been processed and handed over to our delivery partner, typical delivery times are:

  • 1–3 business days for most major cities

  • Remote or out-of-service areas may take longer, depending on courier coverage

4.2. International Orders

Estimated delivery times for international orders:

  • Typically 5–9 working days after dispatch, depending on destination and courier service

Please note:
Delivery times are estimates and are not guaranteed. Delays may occur due to customs inspections, local courier issues, weather conditions, holidays, or other factors outside our control.

5. Customs, Duties, and Taxes (International Orders)

For international shipments:

  • Customs duties, import taxes, and any additional fees imposed by the destination country are not included in our prices.

  • These charges (if applicable) are the responsibility of the customer and may be collected by the courier or customs authority upon delivery.

  • We recommend checking with your local customs office for more information on potential charges before placing your order.

If an order is refused or returned due to unpaid customs or import fees, we may refund the product cost (if the items are returned in resellable condition), but shipping charges and any return/customs fees may be deducted from the refund.

6. Order Tracking

Once your order has been shipped, you may receive:

  • A tracking number, and/or

  • A shipping confirmation message from us or from our delivery partner.

You can use this information to track your shipment until it reaches you.

7. Delivery Attempts & Address Issues

Please make sure your shipping address, phone number, and contact details are correct at checkout.

  • If the courier cannot deliver due to an incorrect address, missing information, or repeated failed delivery attempts, the order may be returned to us.

  • In such cases, we may contact you to arrange re-delivery, which can incur additional shipping charges (for both domestic and international orders).

8. Pickup / Click & Collect

At this time, we do not offer in-person pickup. All orders are shipped via our delivery partners.

9. Changes to This Shipping Policy

We may update this Shipping Policy from time to time. Any changes will be posted on this page, and the “last updated” date will be updated accordingly.

10. Contact Us

If you have any questions about shipping, delivery times, or your order status, please contact us via the contact form on our website or through our usual customer support channels.